Note that this is separate from any VAT viagogo is required to charge on its fees. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 3.1 Accurate Descriptions. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance Please contact me via email or call me. I am appalled by the lack of honesty, knowledge and training your staff showed. If you have any further enquiries please visit our help centre. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. You may find other users information to be offensive, harmful, inaccurate, or deceptive. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The ticket was sold as 150 capacity, 2.10 Collecting Payment. Just before I paid for them a huge amount was added for VAT and 'costs'. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 5.3 Disclosure of Information. Additional information can be found in our FAQs and on the ticket details pages. Did you find this answer helpful? women's ray ban sunglasses sale; cnut the great cause of death. Hello Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viagogo probably had to manually procure tickets on eBay or something. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. 0 . yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2.13 Seller Payment. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. 2.12 Seller Payment. As I was told to send them to u asap so they'd have 'maximum selling time' You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Hi i am very annoyed and feel very let down by your team. 2.3 Username and Password. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. 7.3 Additional Policies. Note that Your payment may be withheld if you violate this clause. Is this your company? We are not involved in the actual transactions between Buyers and Sellers. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. I entered the incorrect email when registering, how do I change it? I've sold WC tickets more than a month ago and Viagogo doesn't pay me. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 2.6 Making an Offer. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? After reading a lot of negative reviews, I had second thoughts. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 6.9 Change or Suspension of Site. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Please note that service fee amounts may vary by event and are subject to VAT. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. How do I find tickets I've already downloaded? We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 6.5 Tax Indemnity. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may only use the Services if You can legally enter into and form binding contracts. Why can't I see my order or sale in my account? You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. We take no responsibility for such issues. Order number: 9164448 We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. But is it legal for Viagogo to charge me such extortionate fees? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Ticket listings are a representation of actual seat location.