Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Overnight shipping is available for $20. Ps, thanks for cute stickers which I get with my shipment. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . The quality of Le Grand Bambino bag is amazing. The pants were the perfect color, fit well and well made! Its disappointing what a mess this company has become, not a good look. I'm just a little bit disappointed with the site of the company. . 1,501 people have already reviewed JACQUEMUS. I love that it was delivered to me super fast! Outstanding Customer Service! Fabulous Quality and Design! Here are 8 tips for writing great reviews. A member of our support staff will respond as soon as possible. Overall it was great! . The Purse is quite nice but it was shipped in a cotton bag in a Carton. Beautiful experience! But except that, everything was very good. The return process was perfect and easy! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I loved the bag, it's great, and super fast delivery, thank you. When I tried to find the support form it appeared, that your site doesn't work properly. Quality is great! Our native-speaking Customer Care team is available 24/7 to support you. Simon talked about it and said they had big problems in may June but I think its resolving. Thank you very much.I especially loved the packaging- as always :). Position: Remote Customer Support. You dont have to buy many Designer things to know that luxury products are sent in box. Free shipping on full-price orders over $100 USD and other orders over $300 USD. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Here are 8 tips for writing great reviews. Sizing is great, the quality is superb and I will certainly reorder from the website. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Product shipped out in a timely manner and arrived well packaged. This is unacceptable. Training: 11 weeks, Monday-Friday. I ended up ordering through the site via paypal. I am very happy with my purchase! The order arrived on time and every item came very well packed. Also the shipping although very fast had a high price. I love your collections every year. Even though the shipping was super fast, the cap i received unfortunately is not properly black. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! We offer free 2 day shipping on all US orders. Because of this I wouldnt order again.. Companies can ask for reviews via automatic invitations. Delivery was left on doorstep whilst I was at work. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . Delve into our exclusive selection of designer must-haves. They are so dope and very light so dont pull on the ear lobes. After ordering I received a confirmation email and the site states there would be delays. 2023 Trustpilot A/S. Full-time - Part-time - Temporary -Contract. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Register to save your wishlist and stay updated on must-have pieces. or fill in the form below. Thank you! and the service is great and shipping is fast! The bag is okay but a bit dusty and dirty. The pants were the perfect color, fit well and well made! JavaScript seems to be disabled in your browser. The pants were the perfect color, fit well and well made! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I love your website design, I love your brand. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The website is very userfriendly, I found everything great. Much better of you used dhl not ups. When I enter on my account, in the status of my orders I can't see which of them have been returned. Received the order but the box looks like its thrown somewhere. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. It was left on my porch in the pouring rain for two days. The bag is okay but a bit dusty and dirty. was ok but the delivery with UPS was HORRIBLE. and our They where very helpful great experience with them. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Companies can ask for reviews via automatic invitations. Two weeks went by and I never even received a tracking email. The quality of Le Grand Bambino bag is amazing. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. Incredible quality, lots of compliments. Users can call our helpline number to resolve their crypto related ptoblems quickly. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. From the package to the product. I ordered the wrong size and had to return the item. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. | Read 41-60 Reviews out of 545 My experience was amazing! When it was delivered I wasnt home. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. Verification can help ensure real people write reviews about real companies. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Revoke a Website or App's Access to your Login with Amazon Information. In addition, the fact of sending us a little booklet I find it super cool. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. I love your collections every year. Thanks for the customer experience as well. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Beautiful design.Thank you so much for adding beauty in our lives and this world. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I ordered the Grand Bambino bag. Call now to get direct help from coinbase customer support executives. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Here are 8 tips for writing great reviews. Outstanding Customer Service! I ended up ordering from FarFetch and the bag will arrive Tuesday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Anyone can write a Trustpilot review. I cannot track my order and furthermore they delay it more than it should alwayss. To find out more, please visit our Privacy Policy. Got this a gift for my wife, she fell in love with it! Anyone can write a Trustpilot review. ;). In addition, the fact of sending us a little booklet I find it super cool. 2023 Trustpilot, Inc. All rights reserved. We also ensure all reviews are published without moderation. From the package to the product. We use dedicated people and clever technology to safeguard our platform. I love that it was delivered to me super fast! He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. It goes against our guidelines to offer incentives for reviews. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Beautiful experience! I started emailing customer service, messaged the customer service Instagram, nothing. Create an account to follow your favorite communities and start taking part in conversations. I received mine within 2 days of ordering and I live in Canada! and the service is great and shipping is fast! Buy collage-effect dresses and separates online now at NET-A-PORTER. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. The delivery was made very quickly and arrived in very good condition. Anyone can write a Trustpilot review. For questions, discussions, and news about handbags and the fabulous designers who make them. It was left on my porch in the pouring rain for two days. I received mine within 2 days of ordering and I live in Canada! When it was delivered I wasnt home. I loved the bag, it's great, and super fast delivery, thank you. Avoid. Please email us at customercare@mytheresa.com The return process was perfect and easy! It goes against our guidelines to offer incentives for reviews. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. I will never ever buy anything from them again. Incredible quality, lots of compliments. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Companies can ask for reviews via automatic invitations. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. All previous emails sent to you from my private email prior to involving PayPal were ignored. Call Us. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. It has a red undertone, it looks like its been discolored by the sun. The pants were the perfect color, fit well and well made! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Companies can ask for reviews via automatic invitations. I recommend shopping at Jacquemus. The material is great, the fit is great, so pretty. The order arrived on time and every item came very well packed. Find out how we combat fake reviews. I do not recommend ordering anything from their site, idk what happened but it is a mess. A real shame because you spend a lot of money on this premium brand. And of course, the items were beautiful when they arrived. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. It was it left to sit in the pouring rain. Coinbase customer support number is online now. Location: Remote live chat job, work online anyw in the world (United States preferred). They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. I am very happy with my purchase! Coinbase customer service number. They sent my address wrong to UPS, told me it was my fault! And then I received my scarf .. wonderful. It makes sense why someone returned it after removed tag of the item. I love my bag! We use dedicated people and clever technology to safeguard our platform. Quality is great! I cannot track my order and furthermore they delay it more than it should alwayss. This is unacceptable. The company was founded in 20019 by Simon Porte Jacquemus. All previous emails sent to you from my private email prior to involving PayPal were ignored. Jacquemus All rights reserved. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! What we offer: + Competitive hourly rate of $16/hour. Users can call our helpline number to resolve their crypto related ptoblems quickly. But obviously they have some customer service issues at the moment. Here are 8 tips for writing great reviews. My order arrived in no time and im super happy! You must have JavaScript enabled in your browser to utilize the functionality of this website. Anyone can write a Trustpilot review. They had 150 employees at the beginning of 2022 and now have more than 500. The refund was almost instant, but I originally placed via paypal. All previous emails sent to you from my private email prior to involving PayPal were ignored. There wasnt add a box for the purse. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Read about their experiences and share your own! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. We will get back to you within 24 hours. 1. My order arrived in no time and im super happy! With my coupon I ordered jeans and they were send in two days, received three days later. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! Find out how we combat fake reviews. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Verification can help ensure real people write reviews about real companies. Worldwide Shipping. Press question mark to learn the rest of the keyboard shortcuts. All previous emails sent to you from my private email prior to involving PayPal were ignored. Select a Default Payment Method. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. English. Date of experience: January 19, 2023 RM It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. To find out more and learn how to opt out, please visit our People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am still waiting for the product and I have not received any email when they will send to me . They have no phone to US because they are French based and . Thank you very much.I especially loved the packaging- as always :). I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Will definitely order again! Press J to jump to the feed. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Suggested companies are based on peoples browsing tendencies. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. It goes against our guidelines to offer incentives for reviews. Two weeks went by and I never even received a tracking email. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Easy to arrange refunds etc. It will consist of art and design, itt will have Initiative 1: Creating Jacquemus' first physical store in Paris. So thank you Jacquemus!!! The website is very userfriendly, I found everything great. Pretty things in your Shop Jacquemus is great!!! Love you. Beautiful experience! I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. I love JACQUEMUS! For more information, please see our $25 - $35 per hour | Online/Remote Position | Flexible. In addition, the fact of sending us a little booklet I find it super cool. Got this a gift for my wife, she fell in love with it! I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. The attention of detail with my order was exceptional. I am still waiting for the product and I have not received any email when they will send to me . Jacquemus. United States. was ok but the delivery with UPS was HORRIBLE. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Will definitely order again! Fast delivery, very nicely packed.Amazing product. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. What should i do. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. You are very welcome to get in touch for size and styling advice or with any further questions on your order. The return process was perfect and easy! Take a brief survey about today's visit . Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. Quality is great! Manage Your Backup Payment Methods. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Verification can help ensure real people write reviews about real companies. I love that it was delivered to me super fast! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love jacquemus and its style and the quality is on top! I shouldnt have to call France. Shift schedule availability from 8am -6pm in your local time zone. We also ensure all reviews are published without moderation. Those fees can only be paid in cash. It was left on my porch in the pouring rain for two days. I cannot track my order and furthermore they delay it more than it should alwayss. Do you need help? I ordered the wrong size and had to return the item. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. The PRODUCT IS AMAZING! Verification can help ensure real people write reviews about real companies. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. Ordered a bag and returned it. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. . SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Fabulous Quality and Design! Much better of you used dhl not ups. Do you need help? Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. The item was shipped very quickly to the Netherlands . Much better of you used dhl not ups. It was left on my porch in the pouring rain for two days. Buy Jacquemus bags and get Free Shipping & Returns in USA. Available 24/7. then delayed it even more by not contacting UPS quick enough. I am still waiting for the product and I have not received any email when they will send to me . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Outstanding Customer Service! We also ensure all reviews are published without moderation. I received my parcel late and it then ruined a gift to someone. Im a big time jacquemus fan and have been for years. The packaging, payment, etc. Entry level. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Verification can help ensure real people write reviews about real companies. Love the quality & style of the hat & quick delivery! I loved the bag, it's great, and super fast delivery, thank you. I ordered the Grand Bambino bag. + Additional pay incentives as well as monthly . The website is very userfriendly, I found everything great. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon was ok but the delivery with UPS was HORRIBLE. Awful brand terrible business. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. . Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Shop the best in modern womenswear with the most recent collection from Jacquemus. Got this a gift for my wife, she fell in love with it! Also, Simon is on holiday. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! I love JACQUEMUS! Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. The packaging, payment, etc. 2023 Trustpilot A/S. I truly think this is human error and it will get better. Thank you very much.I especially loved the packaging- as always :). Outstanding Customer Service! Job Description. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. They implanted new logistics and all so the problem must come from that. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. Call now to get direct help from coinbase customer support executives. Also the condition of the leather was really bad. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Contact them on WhatsApp, they always answer. It was really fast and satisfying! Received the order but the box looks like its thrown somewhere. I love your collections every year. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. | Read 21-40 Reviews out of 698 In addition, the fact of sending us a little booklet I find it super cool. Use Switch Accounts. Incredible quality, lots of compliments. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Anyone can write a Trustpilot review. Jacquemus customer service . I love JACQUEMUS! The ordering was easy and the quickness of the shipping was amazing. Thank you for the fast delivery. Everything was amazing. . Hope i could get an answer as soon as possible. I love JACQUEMUS! This is unacceptable. So thank you Jacquemus!!! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Fabulous Quality and Design! I was very disappointed with my purchase. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back.