apple technical specialist training

For more details and to apply, visit, Apple Professional Training courses are available now at. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Get 20% off your Jamf training if you work in education. Copyright 2023 Apple Inc. All rights reserved. Your day in the Apple Store is filled with a range of focused support and service tasks. The Apple Professional Training courses are now available at training.apple.com. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. By helping Apple maintain strong relationships with customers, you are instrumental to our success. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! This includes knowing how to use the tools and equipment they need to complete their work. You have excellent time management skills and can make decisions quickly. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. I guess the one part of the job I didn't look forward to was closing the store at night. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. You may be communicating with other technicians, engineers or managers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Each of those locations employs over 100 people totalling about. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Navigate to our course pages through the links below. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Come eager to listen and learn from your team, your mentors, and your customers. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Get startedand submit your resume. Do you love how it feels to help others? Copyright 2000-2023 MacRumors.com, LLC. You maintain composure and customer focus while troubleshooting and solving issues. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Copyright 2023 Apple Inc. All rights reserved. 2023 Copyright Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Youll grow your career skills, too, because leaders here take an active role in your professional development. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. All our courses are practical, hands-on, and led by trusted Apple experts. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. At other times, you refer customers to support team members who get them up and running again. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. All our courses are practical, hands-on, and led by trusted Apple experts. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. At Apple, base pay is one part of our total compensation package and is determined within a range. Own your learning schedule with self-paced, online courses. Get discovered. NOW WATCH: The 6 best new features coming to Apple computers. Ability to work independently: Independent work is a necessary skill for technicians to have. Copyright This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . . Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I worked for Apple in a Connecticutstore from October 2010 through May 2012. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. 2023 Demonstrate and validate your expertise, whether you're an app developer or IT professional. United States Department of Labor. Add to Favourites IN-Technical Specialist. When a customer needs assistance, you quickly assess their situation. Click here to see the total pay, recent salaries shared and more! Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Analytical cookies are used to understand how visitors interact with the website. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. The mob used the electronics in the store to play music and record their dance routine. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). The sector specific training will be part of our Campus to Technical Careers (C2TC) program. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Customer loyalty and satisfaction is their number one priority. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. They offered benefit options such as health care for all employees full- and/or part-time. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Apple benefits help further the well-being of our employees and their families in meaningful ways. When a customer needs assistance, you quickly assess their situation. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. The cookies is used to store the user consent for the cookies in the category "Necessary". Apple is a drug-free workplace. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple participates in the E-Verify program in certain locations as required by law. Apple expert providing guidance and training on Mac support to other support team members. You have excellent time management skills and can make decisions quickly. Apple training delivers everything you need to learn about the technologyonline and on your time. Surname must be different to the First Name. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. In the US alone, Apple has 265 retail stores across 44 states. Come eager to listen and learn from your team, your mentors, and your customers. Get weekly top MacRumors stories in your inbox. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Badges are issued and managed through Credlys digital badging platform. Take proctored certification exams from your home or office. Sign up for notifications from Insider! Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. There is tons of support when needed and the training/onboarding process is great. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Thanks to her teams help and extra tech training, she got to know our products inside out. Stay up to date with what you want to know. That's according to suppliers involved in Apple's iPhone supply chain. These cookies ensure basic functionalities and security features of the website, anonymously. Apple Inc. All rights reserved. Assess employee needs and develop tech training related courses and/or programs. Apple Professional Training exams are offered online and cost $149. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. 2023 The employment of Apple technical specialists is expected to grow much faster than average over the next decade. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Attention to detail can also help technicians troubleshoot problems and identify the source of issues.