I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled.
Vivid Seats Updates 2021 Financial Guidance | Markets Insider I was terrified that I would not receive my tickets. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. A. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Explain your situation and why you wish to receive a refund. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Address: 111 N. Canal Street. Do I need to print these tickets? If you have any additional questions, we encourage you to reach out to our online support team on social media. When I went on their "live chat" to inquire, they didn't respond at first . Angel P helped me out. They simply dont care. This comment was posted by a verified customer. There were no humans to talk to to get my tickets before the event started. You are paid through PayPal after the event occurs. With 30 mins. I have put in calls, live chats and emailed customer support. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Will be buying more tickets from them in the future. 1st time user. Well the day before the game which was 4 hrs from my home they quit responding to me all together. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This will surely increase the credibility of your complaint. The seller is not responsible for paying shipping fees. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. WONDERFUL Young Man.
I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Customer identification can be provided if needed. Making sure our fans are able to attend their desired event through us is our top priority. My experience is consistent with those reported on BBB. It is never our intention to make our fans feel this way. He said they can't refund anything because they connect 3rd party sellers. Then the day of the event I got an email cancelling my ticket. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I wish you didn't exist. Eugene was very helpful with my questions. They go above and beyond to make my transactions fun and fast! I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Desired outcome: Despite very different reviews, the site is very popular not only in America but also abroad. We absolutely value your feedback and apologize for the stress this may have caused you. Beware. We paid $1,279.45 for these tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. You advised that you arrived at 7:50 PM. Takes no accountability for a time glitch that had us go to a show at the wrong time. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Call and ask what the service charge is before buying. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! 3 for $533.58.
Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016
Home | Ticket Purchase Settlement It also assists sellers who have tickets and want to sell them safely. They can see this but they refused to issue a refund. Vivid Seats ranks 27th among Tickets sites.
Support : Vivid Seats Customer Support Its not final unless I had the tickets available which I didnt. I've had the same issue though my costs aren't that high. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. I had a purchase trouble on Vividseats. Tickets were electronic via phone. I expect to pay the normal service fees, but not what you charged me for the tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. This information will help to determine next steps. At this venue, Section B is behind the Pit. They refuse to give refunds for anything. The office is amazing. Called customer service and she said we have to fill out a form and wait. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Never again. Thank you for sharing your feedback, Gregory.
Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats I purchased tickets well in advance and the tickets weren't cheap. I tried calling two hours before my event as the tickets never arrived. He was absolutely fantastic at his job. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We also confirm that your tickets are general admission. I never will again. If I purchase both sets, will the seats be together? The Insurance is not included. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Reliable & Rewarding Tickets. I will never ever purchase from Vivid seats again. So I quickly attempted to purchase another ticket. 100% buyer guarantee.
Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes We understand how this may be upsetting for you. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. The following is a chronological timing of the events that occurred: One can only hope these ticket monopolies will be better regulated in the near future. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Full refund and apology for lack of ticket delivery. How do I know I can trust these reviews about Vivid Seats? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I found two separate listings for tickets in the same section and row. Barbara, who is my agent, was absolutely the best that you could have. 100% Buyer Guarantee is a complete falsity. THEY ARE SCAMMERS. I will always use vivid seats when getting my tickets. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down.
Cancellation Policy : Vivid Seats Customer Support Sometimes the choice seems insufficient to customers. He was very polite, professional, kind, and made the process very easy! I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Yes. Ultimately, hung up on me. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I was unsure on how this all worked. 10.1K Ratings. You can count on usas our fans already know. Dont use this site they are horrible. These people are thieves and liars. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. This is clearly a loophole being used often by venues to protect these ticket scammers. Vivid refused a refund!
Top 2,652 Vivid Seats Reviews - ConsumerAffairs I will not be using this company again and will never refer a soul. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. ColPhorbin 1 yr. ago Yes. Avoid this site and their markup fees!
Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. The company says it "provides a legit, safe and secure platform. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Ticket resale limitations; prohibition; exception. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I just want the Tickets I spent over 2 thousand of my hard earned money on. Finally got my tickets and had a great time speaking to the very helpful gentleman. Got us a great deal on our tickets love this company. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. They take your money, and you have no valid tickets.
Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Read more Comments: 0 I received no bar code or anything resembling a real ticket, checked junk/spam nothing.
2,266 Reviews of Vividseats.com - Sitejabber None of the options worked for us NEVER will I use this company again. The tickets were shown as $ 264. B. Berlinda G. Today , California. Purchased parking for the Super Bowl. Your trust is important to us. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. From A to Z, Vivid Seats customer service is fantastic. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. We spent $700 and had our experience ruined for really no good reason. Never again. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. But, what I'm reviewing . Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Companies can ask for reviews via automatic invitations. Credit care company is stating they rejected my dispute because all sales are final. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Disgusted. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats provides a "100% buyer guarantee." So what happened here?
Vivid Seats vs Seatgeek - Best Ticket Sites Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. only our *Volume Resellers* are allowed to re-sell tickets. Refund of ticket price. Read full review of Vivid Seats and 1 comment. Your transaction is secure, and you also get a full refund for canceled events. They won't refund me or get me two tickets together. Please refund me the differance between what you charged me and what the tickets actually cost. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I called 2 seconds after I saw the $960 total. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests!
Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Do not trust Vivid Seats!!!! Avoid purchasing thru Vivid at all cost. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos VividSeats has B rating with the BBB.org as of September 2022. We apologize that you didn't receive the tickets you requested, Charlotte. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid charged me 78 dollars for a 30 dollar ticket. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Yes. Ive only purchased tickets from this site twice. Desired outcome: Is SeatGeek Legit? Vivid Seats Culture At a Glance. I purchased tickets to the motley Cre concert in Seattle in 2019. I suggest never doing business with them. I had listened to his show on the radio (and bought many of his books) for many years. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. 2023 Trustpilot, Inc. All rights reserved. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I used their site this morning to purchase two tickets to a show. Providing an exceptional buying experience is something we want all of our fans to experience. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. No refund offered!!
is vivid seats legit - Tecdud.com and their online chat system is useless. Group tickets DO NOT need to have electronic tickets. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. It is a safe and secure process. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. What are "Email Delivery" and "Instant Download" tickets? Ratings and Reviews 4.6 out of 5. Vivid seats has been getting scammy lately. Get buying tips about Ticket Websites delivered to your inbox. I feel that you overcharged me. They refunded, but I am out 2 nights for the hotel. We are absolutely sorry to hear what you experience. I bought tickets 2 months in advance. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. The email made a vague reference to covid 19 but no definite reason was given. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Desired outcome: And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. There was some type of electronic glitch. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. UNLV Rebels at Utah State Aggies 2x Football Tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customer service told me they will not help me because I already accepted the tickets. Worst ticket platform that gives two sh*ts about their customers. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. So, Vivid seats charged an additional $196. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Mark, your concerns are absolutely matter to us and we certainly value your feedback. I specifically chose a section my whole group is in.
Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Service 254 Value 245 Shipping 164 So, if you sell tickets for $100, you will receive $90. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Couldnt cancel that ticket either. Scammed!!! After a couple days and a hour or two of being on hold I finally received my refund. It told me the section of the tickets but not the exact seat numbers. They take your money, and you have no valid tickets. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show.
What is Vivid Seats? Is it legit? Do they have fees? Here's - nj This is not what I paid for. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. If you make a last second purchase, you are putting yourself at risk. Crooks. What 4 Analyst Ratings Have To Say About Vivid Seats. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. First received an e-mail asking me to call because there was an issue. I asked to print the tickets for my group but was told I had to use the electronic system. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Vivid Seats ranks 30th among Tickets sites. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back.
Vivid Seats | Event Tickets - Apps on Google Play After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I'm very disappointed in Vivid Seats. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. My credit card was charged $328.30 that day. You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. The staff are even more amazing. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Looking for the best way to buy and sell mobile tickets? Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid seats is such a scam!!! Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Thank you, you have successfully subscribed to our newsletter! Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Apply this Vivid Seats coupon code for $15 off first . Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I got nfl tickets from them that never arrived. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Heads up.
How reliable is vivid seats? Explained by Sharing Culture They made me jump through hoops to get my money back. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Do not use Vividseats!!
Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site.
Is Vivid Seats Legit? Review, Comparison & Alternatives I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Absolutely disgusting. The agent will be able to grant you a refund if your scheduled event has been canceled. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. I feel sorry for other customers who have lost a lot more money than we did. SO basically, they lied in the e-mail, and lied that replacements were offered. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club.
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Thank you Amanda. Looking for the best way to buy and sell mobile tickets? People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I had to buy either 1 or 3. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We also ensure all reviews are published without moderation. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event.