Important! You want to fiddle with the settings of your BT Smart Hub. Also restart the computer/tablet/mobile youre using to access the Smart Hub Manager, in case theres a problem with the device rather than the router. on on How do you access the BT Smart Hub Manager? Got a BT Business Smart Hub 1? When searching for your Hub on your device, you'll have to select which band to connect to. If there is already some text in the address bar. BT hubs are the centrepiece of BT home broadband. (Make sure you're connected to your home network.) If you have it, unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. So my problem is nearly solved. WPS Our helpful guide shows you how to change the admin password on your BT Hub. Security type If you've still got problems, try ourBroadband troubleshooter>, If you've got Complete Wi-Fi and need help connecting your Wi-Fi disc, see How do I set up Complete Wi-Fi? 15h14. >, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Well help you ease the pain and get you to a solution - fast! Use an alternative browser; for example, if your first attempt was with Google Chrome, try using Firefox instead. 16-08-2022 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Hub to get the most from your wi-fi, Download the Business Smart Hub user guide. Alternatively choose your Hub from the dropdown to find out how to connect. If it's not listed you'll need to create a new port forwarding rule. Three Main Factors That Will Shape Software Testing in 2021, EE Top Up Guide For Pay As You Go Customers. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Open a web browser Type 192.168.1.254 into the address bar (where you normally type the internet address; there's no need for www or http, just type the number directly into the address bar). For security reasons you might want to change the admin password for your smart hub manager every now and again. Every device that uses the internet sends its packets of data through specific ports. A master socket is the main socket for the phone line in your home. >, How do I turn off BT Access Control for a device? Click, Once saved, your new rule will appear on the table, Open a new web browser on your connected device and type 192.168.1.254 into the address bar. A master socket is the main socket for the phone line in your home. In the Home Network part of BT Hub Manager you will clearly see all the devices that are currently connected to your BT hub. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Sorry not much help really. The Smart Hub 2 is our most advanced router and comes with a combination of unique features to deliver fast speeds throughout the home. The default mode here is Mode 1. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features The Big Tech Question is a joint venture between, switch off the hugely irritating Smart Setup. >, How do I set up port forwarding on my BT Hub? For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If you've got fibre broadband and a Hub 3 or Hub 4, then you'll need to use an Openreach modem. He was once Deputy Editor of Mail Online and remains in therapy to this day. >, Where do I find the default admin password for my BT Hub? If you want to make any changes to the hub settings, you'll need the admin password. This means when you search for your Hub in the list of wireless names on your device you'll only see one. If it isn't blue, see connection troubleshooting below for help with connecting. There are different ways to switch on access controls depending on which type of BT router you have: BT might think its smart but we know that plenty of broadband customers with a BT hub find the Smart Setup wizard pretty annoying. Go back to: Here are some answers to help you How do I connect my device to my BT Hub by Ethernet cable? Enter your current password followed by your new one. 16h22. >. If there are any devices listed there that you dont recognise, you can turn off wireless access for that device while you investigate further. Enter your email address to subscribe to this blog and receive notifications of new posts by email. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet, Getting started with your BT Business products (onboarding guide). and many others. Here's how to turn wireless on and off on the BT Smart Hub: Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds. According to BT, these latest broadband routers are more powerful than ever, allowing customers to connect more devices than before without any discernible loss of download speed. Use the links to find out more about how you use the Hub Manager to change settings: What is Smart Setup on the BT Hub? Only change it if you're having connection problems with your device. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. For example, if you dont want your children to be online when they should be sleeping, you can tell BT Hub Manager to restrict internet access from your kids mobiles from midnight to 8am. Yvonne, How do I retrieve my phone numbers from the stored file I place on the router manager, The Big Tech Question delivers straight answers to the biggest questions in tech. If all else fails, give BTs Helpdesk a call on 0800 800 150. You'll need your Hub's wireless network name and password. How do I control the time when devices can access the internet on my Smart Hub? It's not an extension socket, Press the Power button on the Hub to switch it on. >, How do I see which of my BT Hub's wireless bands my device is connected to? If you have it, unplug all your old broadband kit, including your old power plug. Network Name Wireless mode You can then enter your password in the usual field to access BT Hub Manager. Fibre customers:Many faults can be fixed by power cycling the Openreach modem turning it off and on again. Guide to using the BT Business Smart Hub Changing the IP address of your hub From the Hub Manager go to Advanced settings then My Network then IPv4 configuration You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Note: you'll need a Dynamic DNS service provider to use this feature. It's now even easier to manage the Hub's settings and to get the best wi-fi set-up. This takes a few minutes. on BT Hubs are configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the red port marked WAN on the Home Hub 5. Wait 5 minutes, then start reconnecting the cables. When your device connects, it automatically chooses the . How do I restrict the wireless devices that can connect to my Hub? Next, select the first device that you want to control and choose the days and times for which you want to set limits. >, BT Home Hub 5 - Information and troubleshooting guide. From the Hub Manager, click on Advanced Settings, then Wireless. To set a different password, first of all type 192.168.1.254 into a web browser to access BT Hub Manager. Press 'Enter'. We hear from frustrated BT broadband customers all the time who say that accessing the settings for their BT Smart Hub can be a real nightmare. Once youre logged in youll see a button for Advanced Settings. Youll also need to add a password hint. >, How do I see which of my BT Hub's wireless bands my device is connected to? It only works when Separate Bands is off. 16h12. Learn about the BT Hub Manager Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. This takes a few minutes. Fibre customers: Many faults can be fixed by power cycling the Openreach modem turning it off and on again. Switch off the router and switch it back on again. >, What is the Smart Wireless feature in my BT Hub? Check the lights on your Hub: If you can't get online, check the colour of the light in front of your Hub. Press the Rescan button to make it scan again. The BT Mini Hub doesn't support application sharing or port forwarding. Your Hub will be called something like BTHub6-ABCD. With Band Steering on, the Hub steers your devices to the best wireless band for them. You can edit names and devices anytime you want. This table shows the main differences between them. WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password. The default external and internal port that is used for HTTP webserver is port 80, this may vary depending on how youre set up. Different types of BT Hub Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. Even if your Smart Hub has lost its internet connection, you should still be able to access the Manager. Fix Problems and faults Contact Chat, phone, or email Setting up BT Business Hub or router Guide to the BT Business Smart Hub 2 Guide to the BT Business Smart Hub You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range, Select the protocol appropriate to the rule you are adding, and click, If you need to open multiple ports within your new rule you can, repeat the process for the new ports you want to add, Once you have finished adding - remember you need to save your changes. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. If you've a Hub 4 or Broadband (copper broadband) download the relevant user guide below or follow these instructions. WPA-Auto - if you're having problems connecting older devices. Youll find it on the back of your Hub. Ethernet sockets are becoming increasingly rare on laptops, but if you are able to plug a cable directly between router and computer, do so. This means that if you forget your password youll get the option to see your password hint, which should give you enough information to jog your memory. Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. You dont want your neighbours taking advantage of the internet connection that youre paying for! In order to get download speeds of 100Mbps and over, its important you use the supplied red Cat5e Ethernet cable, if you use another cable you may get slower speeds.