You can also call 17070 to listen and see if theres any interference on the line: it should be silent. You'll need to do this again in the "Confirm network key" text box. Solved in option 2. If you are unable to connect to the BT Home Hub router, we have good news! in. You'll see a list of the names of networks that are in range of your computer, Find your Hub's name in the list and click on it to highlight it. Making us to buy their expensive products which are not proper working and their "help" to get the issue fixed are only "connect to a different network", "factory reset" or "software update"! When prompted, touch CONNECT. Thanks a thousand times, so sad I dont know which step fixed it , Wish you all the best in the world If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Then, after about 3 minutes, plug it back in and turn it on again. In most cases, a firewall or antivirus software is the culprit. From your internet browser, you can navigate to https://bthomehub.home, or you can direct input the IP address 192.168.1.254. Unknown-xx-xx-xx-xx-xx-xx. On your device search for your network and enter your password exactly as shown. - last edited Set the DHCP Server to 'No' and click Apply. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. Glad to see I'm not the only one. I dont know where would i be without your help. Make a note of your Hub's wireless network name and password. If all of your devices have a connection to your wireless network, but you cannot access the internet, it may be due to an outage with your service provider. To see if the fix worked, you may have to restart your computer. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Click the "Start" button, click "All programs", and click "Accessories". 07:18 PM This includes information for tablets and Kindles, not just mobiles. online troubleshooter. Jim has been testing and reviewing products for over 20 years. Thank you. 04-10-2021 04-10-2021 All our Hubs have wi-fi as standard and it's easy to connect a whole range of computers and devices to them. Windows 8 shows an icon in the task tray to confirm that the wireless adapter is installed. Make sure you've ticked "Remember this network". Select the downloaded firmware file and start the update process. On top of that, you can set it up to regularly scan and fix your drivers so you wont have to worry about them in the future. This doesn't affect our editorial independence. I am using wifi then get the message connected but no internet, or wifi disconnected. If you are connecting to your primary router and still dont have internet, you will need to focus on your router next. Yes I've tried that, connecting to a different WiFi network. I first tried options 11, 13 and 14 in random order, without success. Make a note of your Hub's wireless network name and password. Method 1: Disable the feature from your phone. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. IEEE 802.11 is part of the IEEE 802 set of local area network (LAN) technical standards, and specifies the set of media access control (MAC) and physical layer (PHY) protocols for implementing wireless local area network (WLAN) computer communication. Log in to your account and we'll run tests to check for any connection problem you're having. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Thank you for posting this. I realised if I remained in one place the "WiFi connected no internet" problem did not occur. Thanks a ton. Computer/Internet Issues & Troubleshooting - BT Home Hub - no internet access - This one has me beat! If you regularly update your computer but dont update your hardware drivers, you may end up with a communication error between the two due to an out-of-date network adapter driver. Check that BT broadband is not down in your area. Upon your approval, it will install and fix your drivers. Once the network has been reset, reconnect to the internet by clicking on your internets taskbar icon. Visit the router manufacturers website, search for the. Your computer has an incorrect internet protocol (IP) address. Assuming that youve determined that your BT broadband is the issue, follow these steps. Im so grateful I did eventually come across this article! Go to your laptop manufacturers website and download the latest drivers. If you are still unable to connect, the problem is probably associated with the BT Hub. Connect by WiFi to the BT Hub. Check if the no internet issue is resolved. Its all very strange that its all gone wrong together, hope they do something about it soon as its pretty annoying as right now am not sure if im on 4g or wifi! Here's some tips to find the issue and get it fixed. This just happened overnight so I wonder if the DST change affected it somehow? Try connecting to the same WiFi network with another computer or mobile device like an Android smartphone or an iPhone. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. When you are on the article page, you can simply right-click anywhere in the window, select Print, and then choose Save as PDF to download a copy of the article in a PDF. Nice job . That is why its recommended to only disable your firewall and antivirus temporarily to see if that fixes the issue. If you are still unable to connect, you can try the next solution. Last option did the trick! Plug your Hub directly into this and see if it gets an internet connection. If you think your 5 GHz bandwidth is affecting your internet connection, you can opt to turn off 5 GHz so your device automatically switches to 2.4 GHz. Click on the 5GHz Wireless link and click No under 'Sync . Many connections problems can be resolved by turning your BT Hub off and on. there are a few things that you can do to try and fix the problem. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. All you need is the Hub's network name (SSID) and password. >. If you are unable to connect to a BT Hub, check to see if the problem is associated with your PC or the router. I now see the Router light on the extender turn green. in. Ran through most of the above & it now works. I would like a pdf copy of your article so I can read and fix the problem for a senior who is housebound at the moment. The five-year programme will see the company shift from having around 300 locations in the UK to around 30, with a focus on creating new, modern workspaces. On Monday no lights on the Openreach modem were on. They're on the back of your Hub. Tnx so much it has worked Same problem here too.and after your last comment they are quiet. nothing new with Samsung. It works with the existing BT Fusion service . Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. 08:51 PM 22h23, Mines came back on now. If you are not an admin on your computer, then you will have to run the command in admin mode. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Here is how to check your mobile data on Android while sharing a WiFi hotspot: If you are still experiencing the WiFi connected without internet error after going through all of the methods above, you may need to reset your entire network. OnePlus Nord, Android phone connected to wifi but no internet! Update the network adapter. If you want to disconnect then just click. Unfortunately Samsung`s solutions never went beyond reset, upgrade firmware or try another router. Connect the Hub to your computer using a network cable. 1. All you need is the Hub's network name (SSID) and password. Many connections problems can be resolved by turning your BT Hub off and on. Just as it sounds, turning your router and modem off, then on again is a step anyone can try, and it does resolve many internet connection issues. BT Smart Hub. Decided to see if anyone here can help with my issues, cause the guys at BT customer support seem to have no clue. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Either of these options will point your browser directly to the Hub Manager web portal, at which point you are ready to begin tweaking all of the details related to your setup. Press the Power button again until all the lights come back on. So, grab another device and see if the issues are the same on that. Make a note of your Hub's wireless network name and password. Wi- Fi works well on other devices, tablets, phones. If all of your devices on the network have a WiFi connection but do not have access to the internet, it is likely that you have a problem with your router or modem. A common reason why you might have an invalid IP is because of a static address set in Windows settings. You should now be connected to your Hub. From the home screen, you will likely have the ability to navigate directly to a variety of tools and information displays. Click on the " network & internet " option. As a BT Broadband user you get access to a wide network of wireless hotspots, mainly through other people's Hubs. Took a long time to find this VERY useful information. Type this IP address into your favorite web browser to open your routers management console. It is significant as it marks BTs departure away from traditional telecommunications services and towards Internet and media products. Start adding back the extra components, and when your internet access drops again, you have found the faulty device. Your DNS server settings are configured wrong. Most likely, you will need to log in with your routers credentials which are NOT the same as your WiFi username and password.