trugym customer service

there are no fitness classes like totally shredded in the evening. How many stars would you give TruGym? Hi,There are no induction classes for new joiners on weekends. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I signed up to the gym and have been going daily as i am very consistant with my training. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. It's a public swimming baths not a gym. Any attempt to contact head office is ignored. No matter how many times I try to contact them I never get a response. 2023 Trustpilot, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. For the price per month, this is a great gym, it has everything u need and more. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Here are 8 tips for writing great reviews. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. DO NOT SIGN UP THERE TERRIBLE! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Join the 271 people who've already contributed. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Good luck getting them to answer the phone. Here are 8 tips for writing great reviews. I'd be in two minds about renewing my membership next year. We'll then contact Harlands on your behalf to get this resolved. How many stars would you give TruGym? kept it quiet from staff aswell ! Weights are all over the place. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I paid for a year membership and at that point had several months left. AVOID LIKE THE PLAGUE. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Friendly environment for ladies only. I have been trying to contact them for a refund for months and have been completely ignored. Other that that-a good gym. !Poor service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 241-245 Reviews out of 245 Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Anyone can write a Trustpilot review. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Good luck TruGym you are going to need it! I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Most staff are very polite. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. It does seem that there are other members who have also not been refunded. Totally disgusted with the service offered with no thought or effort of building a customer relationship. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Waste of money. I appreciate that it is a budget gym and the range of equipment is adequate. Correction: non-existent customer service. But no way to resolve it. Join the 271 people who've already contributed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Date of experience: 19 February 2018 Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Head office failed to respond to emails! The number for the centre was not being answered, neither were emails. It goes against our guidelines to offer incentives for reviews. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Join the 268 people who've already contributed. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Bring back Les Mills Body Combat please! Don't join this gym. as a regular memeber of this gym i feel it as it is my responsibility. Seems like nothing is ever cleaned. Would definitely give more stars if I could! It was ideal as there is a Friday class at 5:30. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. There were a lot of guys when we went waiting outside. Nobody will reply to emails or tweets. Good equipment. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I was paying double on a different gym and was always having problems but this is miles better. How many stars would you give TruGym? The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Absolutely flabbergasted of the audacity and attitude she had with me. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Friendly staff always happy to help. Generally excellent facilties and equipment though can be a bit busy at times. I've always felt so welcome at TruGym and enjoy making my daily trips. Great gym that everyone feels comfortable and Staff are an asset to the place. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. This happened on several occasions making me again not really want to use the pool and steam room. This year I registered again with a different email address. | Read 41-60 Reviews out of 241 I prefer to go in before work so at 6am and then use the sauna and steam room. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Avoid. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Join the 268 people who've already contributed. I used to be with DW you in Huddersfield then true gym took it over. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. This review is on the company and not the local gym. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. it's never the same amount and do not expect any sort of customer service! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Find out how we combat fake reviews. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. | Read 101-120 Reviews out of 262 My branch shut down down and I never received a membership refund. PREMIUM EQUIPMENT Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am very disappointed that you have emailed me as a new member. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Your experience matters. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. typical!!!! I think the gym is great but some of the free weight equipment is getting a little tatty and old. I then get an email in May saying I would be charged 14 per month. Not helpful at all. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The gym had closed down suddenly in November 2021 and hasn't provided a refund. The staff are friendly and the gym is very tidy. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. It does seem that there are other members who have also not been refunded. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Great for all ages, shapes and sizes! Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. DEFINITELY AVOID TruGym and Harlands. How many stars would you give TruGym? A wide variety of equipment to suit your personal needs. Completely unresponsive to emails. Dreadful management of memberships Id avoid this company and invest elsewhere! The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Verification can help ensure real people write reviews about real companies. Stockton On Tees - AVOID!! Staff are the ones who represent the gym and are suppose to behave in a professional manner. Its hard to believe this is actually a trading company (for now!). The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . i havent seen the gym manager, i dont know even if she exists, just heard there is one. Companies can ask for reviews via automatic invitations. I think there are more people than the capacity of gym. Companies can ask for reviews via automatic invitations. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I go to the gym because its an only female gym, however its extremly dirty. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Great gym, always really clean. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . We also ensure all reviews are published without moderation. When it comes to growing a business, reputation is everything. Highly recommended. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Huddersfield gym- horrible service, old gym equipment. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. A nice gym and I enjoy my early morning workouts. And the price is ok.Over all not impressed with the gym at all. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Absolutely shocking customer service. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Been coming here for many years and have always found the staff very pleasant and welcoming. We use dedicated people and clever technology to safeguard our platform. Trugym Chathamarrrgh!!! Would definitely recommend to a friend especially with the ladies only facility. Im going to have To cancel direct debit. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Poor customer service and conflicting information provided by staff! Join the 244 people who've already contributed. It goes against our guidelines to offer incentives for reviews. Poor customer service and conflicting information provided by staff! We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. They are young, inexperienced and basically don't want to be there. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). beyond me , they have sullied their name. Join now and save 30 (no joining fee offer). Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. | Read 101-120 Reviews out of 258 It goes against our guidelines to offer incentives for reviews. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. This is when we could get in the pool from February. Good day, I have just renewed my contract after 15 months. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. 2023 Trustpilot, Inc. All rights reserved. There is a sign on the door which states check opening dates on social media. False advertising! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Lovely gym with great facilities! Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The Stockton site seems to be run on a shoestring. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. We use dedicated people and clever technology to safeguard our platform. Join the 242 people who've already contributed. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Every message I had left was not responded to directly by the manager. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Staff are brilliant and very helpful. Even a reminder email could have helped, Never join this gym, Its not good. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.