I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I was able to review your policy, and what you purchased covers far more than just your wheels and tires. Very willing to work with you and help you find the right vehicle. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Stephen Hagopian, of Glen Carbon, looks at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Waiting for response from **** or *****. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. Report To: Area Sales Manager, Laura Mercier. They were supposed to fix a place on the car, but they went back on their word there. My mistake. Clearly false advertising. We specialize in lifted trucks and superior service. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Our selection, service, and professional staff will set us apart from other dealerships in the area. As a matter of policy, BBB does not endorse any product, service or business. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. ************
Only 577.00 covered by extended warranty. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. Great team at Laura Buick GMC. and it was probably the best experience I think I could have had. away) (618) 803-4225 | Confirm Availability Video Walkaround We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. View Laura Bogard's profile on LinkedIn, the world's largest professional community. This is why your vehicle repairs were incomplete. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. JOHN SWISTAK JR.,. Laura Buick GMC is a COLLINSVILLE Buick, GMC dealer and a new car and used car COLLINSVILLE IL Buick, GMC dealership. In any event we are here to help. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Referrals increase your chances of interviewing at Orveon Global by 2x. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. Along with the truck I purchased a. Bought vehicle April 2022 with extended warranty from the borrowing institution. (And who knows how many more.). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Definitely will recommend to friends in the market. Please reach out to me directly and I can provide you with the warranty information you are looking for. Very helpful and friendly. Twenty-million-dollars in inventory doesn't hurt, he said. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. The items you authorized and paid for were completed. However, you were provided and declined additional repair work to fully repair your vehicle. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Automatic 557 Continuous 2 Manual 6. But anyways I shouldn't have to keep calling to check up on an answer. In 2020 I already had paint peeling, not chipping, off of my bumper. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. And followed up with everything I called about. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Yelp users havent asked any questions yet about Laura Buick GMC. 136. We went in and they charge us another $1200. I also purchased an extended warranty on the wheels and tires. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. I am happy to discuss in further detail if you have any questions or concerns. from Atlanta and drove my new Canyon home. So its up to the manufacturer to change the outcome of my experience and satisfaction. ***** ******General ManagerLaura Buick GMC*******************************
All questions answered. I wasn't calling about the truck issue was calling about the coverage and I was getting work done at **** ***** ***** and they also reassure me the coverage doesn't not match for diesel work only gas powered. Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. laura buick-gmc inc. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Let me see if there is any possibility that they may goodwill a replacement dashboard. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. It's a collective group of good people and that comes through for the customers, he said. I have your contact information and will be in touch after the holiday weekend once I have a response. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Location/ Store: Harrods, Knightsbridge So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. They were helpful and friendly. There was also residue of dried coolant found beneath the radiator indicating a leak present. I canceled a wheel protection warranty on 11-23-2021. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. Quick response and helped order my Yukon in a timely manner. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. They were working with salesman David Powell, who has been selling cars for 11 years. I got extended coverage for my 15 highcountry duramax through the dealership. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Dominate search results. GLEN TANQUIY. Skip to content. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off.